Terms of Services

Members Health Co exists to deliver proactive, relationship-based medical care. By using our website, enrolling in membership, or providing your contact information, you agree to the terms below.

Use of Our Services

By enrolling or submitting your information, you confirm that the information you provide is accurate and current. You agree to use our services only for lawful purposes.

Communication Consent (SMS & Voice)

When you provide your phone number to Members Health Co — whether through our website, enrollment forms, or directly to our team — you consent to receive communications related to your care and membership.

These may include:

  • Appointment confirmations and reminders

  • Lab notifications

  • Prescription coordination updates

  • Care follow-ups

  • Billing or membership notifications

  • Account verification codes

  • Voice calls related to your care

Message frequency varies based on your care needs.

Message and data rates may apply.

Your consent to receive messages is not a condition of receiving medical care.

You may opt out of SMS messages at any time by replying:

STOP to unsubscribe
HELP for assistance

After opting out, you may receive a final confirmation message.

You may also contact us directly at:

[Insert Support Email]
[Insert Phone Number]

Message Delivery

We use trusted third-party providers, including Twilio, to deliver SMS and voice communications.

Message delivery depends on your mobile carrier and may be delayed or fail. Wireless carriers are not responsible for delayed or undelivered messages.

Privacy

Your phone number and communication consent are used only for care coordination and membership-related communication.

SMS consent is not shared with third parties for marketing purposes.

For more information, please review our Privacy Policy.

Medical Disclaimer

Text messages and calls are intended for coordination and convenience. They are not continuously monitored and should not be used for urgent or emergency medical concerns.

If you are experiencing a medical emergency, call 911 immediately.

Updates

We may update these terms from time to time. Continued use of our services constitutes acceptance of any updates.