Registered Nurse, Office Manager 

Company Summary 

At Members Health Co, we believe the future of healthcare looks a lot like its past - when your neighborhood doctor truly knew you, advocated for you, and focused on prevention, not billing codes. By removing the middlemen and restoring direct doctor-patient relationships, we deliver faster access, better outcomes, and an affordable membership model that prioritizes people over paperwork. In addition to preventive bloodwork, comprehensive primary care, and at-cost pricing for pharmacy, urgent care, and same-day imaging, we offer a full suite of no-markup wellness services including IVs, aesthetics, massage therapy, and farm-fresh meal preps. Our mission is to make healthcare personal, transparent, and accessible by cutting out the middlemen and sales-driven approaches to wellness; instead, our doctor-led approach focuses on you and your health to save money, time, and improve health outcomes. 

Who This Role Is For

Members Health Co is looking for a Registered Nurse who naturally operates as the steady, behind-the-scenes engine of a clinic: calm, patient, methodical, and service-driven.

This role is ideal for someone who:

  • Finds satisfaction in keeping things organized, clean, predictable, and done the right way

  • Prefers clear expectations, established processes, and repeatable routines

  • Takes pride in being the resident expert who knows the playbook and executes it flawlessly

  • Is accommodating and professional with Members and providers—high-touch without being high-drama

  • Is analytical and detail-focused, catching small issues before they become problems

  • Is a “no fuss, no mess” workhorse who finishes what they start and closes every loop

If you like building structure, running checklists, and being the stabilizing presence people rely on, this role will fit.

Role Summary

The Registered Nurse, Office Manager ensures the clinic runs smoothly every day. You will be the operational anchor for the physicians and the primary front-of-house point person for Members. Your job is to keep scheduling, communication, inventory, documentation, and workflows running on time and according to process—so care delivery stays efficient, consistent, and exceptional.

You will proactively anticipate Member needs, follow through, and make sure nothing slips.

What Success Looks Like

  • The clinic runs on schedule, with minimal surprises and no preventable breakdowns

  • Members feel cared for, informed, and handled promptly and professionally

  • Providers are set up for success because tasks, reminders, and workflows are queued correctly

  • Supplies are always stocked, invoices are accurate, and details are handled without escalation

  • Compliance standards are followed consistently and quietly, without shortcuts

Core Responsibilities

Clinic operations & stability

  • Oversee day-to-day clinic operations and ensure consistent execution of established workflows

  • Maintain the clinic’s cleanliness and aesthetics (including plants, trash, tidiness, presentation)

  • Maintain patient confidentiality and handle sensitive information with discretion

Member communication & service

  • Communicate with Members via text, email, and phone according to company expectations

  • Provide calm, patient, high-touch service—anticipate needs, follow up, and close the loop

  • Serve as the first in-person touchpoint for Members and represent the mission and values with professionalism

Scheduling, coordination & follow-through

  • Schedule Members for appointments and wellness services

  • Coordinate calls and scheduling with other healthcare providers and vendors

  • Schedule pickups for Member purchases (meal prep, medications, etc.)

Systems, task execution & administrative accuracy

  • Queue tasks and reminders for providers using Hint, Spruce, and other communication/task platforms

  • Track open items, follow up proactively, and ensure completion—no loose ends

  • Create accurate invoices for services and purchases

Inventory & compliance

  • Maintain inventory levels and reordering cadence to prevent shortages

  • Ensure compliance with applicable healthcare regulations (HIPAA, OSHA)

Clinical services (as applicable/available)

  • Perform IV services as available

  • Perform lab draw services as available

Working Hours & Location

  • Monday–Friday, 8:00am–4:00pm

  • Onsite at the assigned Members Health Co clinic location unless otherwise arranged and approved

  • Some availability outside regular hours may be required based on Member communication needs and occasional networking/marketing or special engagements (including pop-up locations)

  • Prompt communication via text is a core requirement and may occur outside typical weekday hours

Skills & Qualifications

  • Registered Nurse (RN)

  • Prior experience in healthcare administration, clinic operations, office management, or similar role

  • Strong working knowledge of HIPAA; OSHA knowledge strongly preferred

  • Highly organized, detail-oriented, and consistent—accuracy matters here

  • Calm communicator (written and verbal) who is professional, accommodating, and service-minded

  • Comfortable with technology and digital workflows; familiarity with Google Workspace is helpful

  • Trainable and willing to learn new software/tools quickly

  • Reliable follow-through: prioritizes well, executes methodically, and closes loops

  • Discreet, steady, and low-ego—puts the team and Members first

Professional Conduct

This role requires full attention to Members Health Co responsibilities during working hours and consistent professionalism, discretion, and confidentiality in all interactions.