Privacy Policy

Last Updated: March 1, 2026

Members Health Co was built on trust. Protecting your information is part of delivering the kind of care we believe in.

This Privacy Policy explains how we collect, use, and protect your information.

Information We Collect

We collect information you voluntarily provide to us, including:

  • Name

  • Email address

  • Phone number

  • Date of birth

  • Billing information

  • Health information necessary for care

  • Information submitted through forms on our website

We may also collect limited technical information such as IP address and browser type when you visit our website.

How We Use Your Information

We use your information to:

  • Provide and coordinate medical care

  • Communicate about appointments, labs, prescriptions, and follow-ups

  • Send membership and billing updates

  • Deliver account verification codes

  • Improve our services and website functionality

  • Comply with legal and regulatory requirements

We do not sell your personal information.

SMS & Voice Communications

If you provide your phone number, you consent to receive text messages and voice calls related to your care and membership.

These may include:

  • Appointment reminders

  • Lab notifications

  • Prescription coordination

  • Care updates

  • Billing notifications

  • Account verification codes

Message frequency varies.

Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP. You may reply HELP for assistance.

SMS consent is not shared with third parties for marketing purposes.

HIPAA & Medical Information

As a healthcare provider, we comply with applicable federal and state privacy laws, including HIPAA.

Medical information is stored and transmitted using secure systems designed to protect confidentiality.

SMS and voice messages are intended for coordination and convenience. They are not continuously monitored and should not be used for urgent medical concerns.

Third-Party Service Providers

We use trusted third-party providers to operate our systems, including:

  • Electronic medical record platforms

  • Payment processors

  • Communication platforms such as Twilio

  • Email service providers

These providers only access information necessary to perform services on our behalf and are required to maintain appropriate safeguards.

Data Security

We take reasonable administrative, technical, and physical measures to protect your information.

No method of transmission over the internet or mobile networks is 100% secure, but we work to maintain industry-standard protections.

Your Choices

You may:

  • Opt out of SMS messages by replying STOP

  • Contact us to update your contact information

  • Request information about the data we maintain about you, as permitted by law

To make a request, contact:

[Insert Support Email]
[Insert Phone Number]

Children’s Privacy

Our services are not directed toward individuals under 18 without parental or guardian involvement.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be reflected by the “Last Updated” date above.

Continued use of our services constitutes acceptance of any updates.