Physician Assistant

Company Summary

At Members Health Co, we believe the future of healthcare looks a lot like its past—when your neighborhood doctor truly knew you, advocated for you, and focused on prevention, not billing codes. By removing the middlemen and restoring direct doctor-patient relationships, we deliver faster access, better outcomes, and an affordable membership model that prioritizes people over paperwork. In addition to preventive bloodwork, comprehensive primary care, and at-cost pricing for pharmacy, urgent care, and same-day imaging, we offer a full suite of no-markup wellness services including IVs, aesthetics, massage therapy, and farm-fresh meal preps. Our mission is to make healthcare personal, transparent, and accessible by cutting out the middlemen and sales-driven approaches to wellness; instead, our physician-led approach focuses on you and your health to save money, time, and improve health outcomes.

Position Summary

The Clinical Provider (Physician Assistant) serves as a core care provider within a physician-led model and plays a central role in delivering high-touch, relationship-centered primary care. This position practices with clinical autonomy appropriate to licensure and experience, while working in close collaboration with a supervising physician to uphold Members Health Co’s standards for safety, communication, and clinical excellence.

The Physician Assistant manages a personal patient panel, provides comprehensive primary care services, and ensures that every clinical and non-clinical touchpoint reflects the warmth, attentiveness, and proactive support that define Members Health Co. This role requires strong clinical judgment, excellent communication skills, and alignment with the company’s tiered clinical philosophy, documentation standards, and service-first mindset.

Duties and Responsibilities include but are not limited to:

● Provide comprehensive preventive, acute, and chronic primary care to a concierge-style patient panel (anticipated panel size up to approximately 400 members, subject to change).
● Deliver care in alignment with a physician-led model, consulting with and escalating to the supervising physician for complex or high-risk cases as appropriate.
● Order, interpret, and follow up on labs, imaging, and diagnostics using Members Health Co clinical protocols and evidence-based standards.
● Deliver clear, patient-friendly explanations of results with documented next steps and follow-up plans.
● Apply the Members Health Co tiered clinical philosophy: lifestyle interventions first, evidence-based supplements second, and medications when clinically appropriate.
● Manage acute issues and chronic conditions while coordinating specialty referrals when needed.
● Interpret InBody composition scans and incorporate findings into individualized care plans.
● Maintain timely, professional communication with Members via Spruce, email, and other approved channels.
● Ensure same-day responses for routine inquiries and acute concerns when clinically appropriate.
● Provide balanced after-hours and weekend responsiveness for urgent or clinically relevant matters per practice expectations.
● Demonstrate warmth, clarity, and emotional intelligence in all patient interactions.
● Ensure Members feel known, supported, and proactively followed throughout their care journey.
● Complete encounter documentation accurately and on the same day whenever possible.
● Maintain charts that clearly reflect assessment, clinical decision-making, and care plans.
● Ensure all actions referenced in notes (prescriptions, referrals, labs, imaging, follow-ups) are executed correctly.
● Create and maintain appropriate follow-up tasks within Hint and/or Spruce (e.g., lab reviews, medication check-ins, preventive care reminders).
● Maintain accurate medication lists, medical history, family history, and surgical history within the patient chart.
● Participate in routine chart audits as part of Members Health Co quality standards, with audit frequency decreasing as consistency and quality are demonstrated.
● Partner with the Office Manager to ensure daily clinic readiness, workflow efficiency, and a high-quality Member experience.
● Maintain clinic organization, professionalism, and aesthetics consistent with Members Health Co brand standards.
● Provide clinical guidance to the Office Manager regarding scheduling, follow-ups, referrals, and patient coordination within scope.
● Participate in process improvement initiatives to enhance care delivery and operational consistency across locations.
● Adhere to Members Health Co communication and charting quality rubrics and participate in audit-based quality improvement processes.
● Maintain accurate and appropriate invoicing practices for labs, medications, supplements, and services as a baseline professional responsibility.
● Engage in coaching and process refinement when quality gaps are identified.
● Participate in structured onboarding, including clinical standards review, communication calibration, and systems training.
● Contribute to training, mentorship, and onboarding of future clinical providers as the organization grows.
● Maintain all required licensure, certifications, supervising physician agreements, and compliance documentation.
● Appropriately discuss IV therapy, supplements, scans, and wellness programs in a patient-centered, non-sales-driven manner.
● Maintain patient confidentiality and safeguard all sensitive information.
● Ensure compliance with all relevant healthcare regulations (e.g., HIPAA, OSHA, state and federal requirements).

The Employee shall devote full working time, attention, and abilities to the Employer’s business and act in the best interests of the Employer.

Working Hours and Location

The standard in-person workweek shall be Monday–Friday from 7:30 a.m. to 4:30 p.m., unless otherwise arranged and approved. The primary place of work will be the designated Members Health Co clinic location.

Occasional support of other clinic locations, community events, off-site activities, pop-up clinics, or marketing engagements may be required with advance notice.

The Physician Assistant must remain reachable by mobile phone on weekends for clinically appropriate patient questions or follow-up, with timely but balanced responsiveness. Availability outside of regular business hours may be required based on patient needs and clinic activities.

Skills & Qualifications

● Graduate of an accredited Physician Assistant program.
● Active Tennessee Physician Assistant license.
● Active DEA registration (or eligibility to obtain).
● Prior experience in primary care, concierge medicine, or a relationship-based clinical setting preferred.
● Strong clinical judgment and comfort practicing within a collaborative, physician-led model.
● Excellent written and verbal communication skills.
● High level of professionalism, discretion, and member-first mindset.
● Comfort with EMR systems and digital communication platforms.
● Ability to work collaboratively within a team-based, multi-location model.

Time Off & Leave Expectations

● PTO should be requested at least 30 days in advance.
● The Physician Assistant is responsible for coordinating appropriate coverage and communication planning with leadership, the supervising physician, and the Office Manager while out of office.
● Leave policies will be outlined in the formal employment handbook.

Confidentiality & Professional Conduct

The Physician Assistant must maintain strict patient confidentiality, safeguard all sensitive information, and comply with HIPAA, OSHA, and all applicable federal and state regulations. Professional conduct consistent with the standards of the medical profession and Members Health Co is expected at all times.

NOTE: Members Health Co is a young, growing and evolving business, and certain roles and workflows may continue to take shape over time. The Company reserves the right to modify job expectations and duties as needed to support the needs of the business and its Members. Any changes to job duties will be discussed and reviewed by both parties with mutual agreement prior to implementing any changes. A 30-day transition period will follow any updates to duties to allow for adjustments and alignment as needed.